Contact & Support

Contact & Support Policy

Last updated: July 5th, 2026

Derikar LLC currently provides customer support by email.

1. Contact Email

For support, contact: support@derikar.com

2. No Phone Support at Launch

Derikar does not currently offer phone support.

This allows us to provide more accurate written support, maintain order records, verify fitment details, track return and warranty requests, and avoid missed calls while operating as an online-only store.

3. Response Time

We aim to respond to support emails within 1 to 2 business days.

Response times may vary during weekends, holidays, supplier delays, high order volume, or complex fitment, return, freight, or warranty issues.

Business days are Monday through Friday, excluding holidays.

4. What to Include

To help us respond quickly, include the following when contacting support:

Order questions

  • Order number
  • Name used on the order
  • Email used at checkout
  • Product name or part number

Fitment questions

  • Vehicle year, make, model, and trim
  • Engine and drivetrain
  • Cab and bed configuration, if applicable
  • Current modifications
  • Product link or product name

Return requests

  • Order number
  • Item you want to return
  • Reason for return
  • Photos of the item and packaging, if requested

Damage claims

  • Order number
  • Photos of the damaged item
  • Photos of the box or freight packaging
  • Photos of shipping labels
  • Description of the damage

Warranty claims

  • Order number
  • Product name
  • Brand and part number, if available
  • Description of the issue
  • Photos or videos
  • Vehicle information
  • Installation details, if relevant

5. Support Limitations

Derikar can provide general product, order, return, shipping, and fitment assistance, but we cannot provide professional mechanical, engineering, legal, emissions, inspection, or installation advice.

Customers should consult a qualified installer, mechanic, or appropriate professional when needed.

6. Supplier and Manufacturer Timelines

Some issues require information from manufacturers, distributors, suppliers, carriers, or warranty departments. These timelines are outside Derikar's direct control.

We will update customers when information becomes available.